Box Office Cum Operation Crew (Encore Melaka)

PTS Impression; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local theatre company in Malacca is seeking a dedicated Box Office Cum Operation Crew member to manage ticket sales and assist guests at Encore Melaka. This role involves engaging with visitors, operating box office systems, and ensuring smooth theatre operations. Candidates should be fluent in Mandarin and possess strong customer service skills. Additional requirements include teamwork, computer literacy, and flexibility to work shifts. Benefits include medical coverage and various employee perks.

Benefits

Dental and medical benefits

Annual leave

Perfect attendance rewards

Employee property discount

Qualifications

• Experience in customer service and ticketing operations.
• Proficiency in English, Mandarin, and Bahasa Malaysia.
• Willingness to work shifts, including weekends and public holidays.

Responsibilities

• Manage ticket sales and assist guests with inquiries.
• Operate POS equipment and ensure accurate transactions.
• Report any system or machinery failures to the Supervisor.

Skills

Customer service

Fluent in Mandarin

Cash handling

Team player

Computer literacy

Education

Minimum of Primary/Secondary School/SPM/O Level

Tools

MS Office

Job description

Box Office Cum Operation Crew (Encore Melaka)

We are seeking a dedicated and proactive Box Office Cum Operation Crew member to join our team at Encore Melaka. This role involves managing ticket sales, assisting guests, and ensuring smooth theatre operations. The ideal candidate will be customer-focused, fluent in Mandarin, and capable of working in a dynamic, fast-paced environment.

Key Responsibilities

• Guest Engagement:
  • Welcome guests and assist with ticket sales transactions.
  • Provide friendly, efficient service and maintain a positive attitude at all times.
• Box Office Operations:
  • Open and close the box office counters according to SOPs.
  • Ensure proper setup and execution of theatre closure procedures.
  • Operate POS equipment accurately and in line with procedures.
• Ticketing and Sales:
  • Recommend the best seating options to guests based on their needs.
  • Set up and maintain the ticket counter in line with presentation standards.
• Customer Service:
  • Address guest inquiries confidently and resolve challenges promptly.
  • Issue complimentary tickets as approved by management.
  • Provide ticketing services to the general public and tour groups.
• Theatre Operations:
  • Cross-train and be ready for deployment to various sections within the Operations Department.
  • Follow SOPs for admission and theatre ushering, including roles like loader, unloader, and greeter.
• Safety and Maintenance:
  • Report any system or machinery failures to the Supervisor.
  • Ensure the safety of guests, colleagues, and personal safety at all times.
  • Conduct bag checks and assist with queue and crowd management.
• Additional Duties:
  • Handle last‑minute requests and perform other tasks as assigned by superiors.

Requirements

• Minimum of Primary/Secondary School/SPM/"O" Level.
• Proficiency in English, Mandarin, and Bahasa Malaysia to effectively communicate with our diverse client base and stakeholders.
• Experience in customer service, cash handling, and ticketing operations.
• Computer literacy, especially in MS Office.
• Team player with a friendly service manner and a natural smile.
• Willingness to work shifts, including weekends, public holidays, and overtime.

Benefits

Medical Benefits: Dental, medical claim, group hospitalization.

Leave Benefits: Medical and hospitalization leave, annual leave.

Employee Perks: Perfect attendance rewards, employee property discount.

If you are passionate about providing exceptional guest experiences and thrive in a dynamic environment, we encourage you to apply and be a part of our team at Encore Melaka!

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