Boutique Sales & Operations Lead

The SWATCH Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A renowned luxury watchmaker seeks a Sales Associate in Kuala Lumpur to deliver exceptional client experiences and manage inventory effectively. Responsibilities include personal shopping assistance, achieving sales targets, supporting management activities, ensuring accurate documentation, and overseeing customer service. Successful candidates will thrive in a team-oriented environment and excel in customer relations while maintaining operational excellence.

Responsibilities

• Provide personalized shopping experience, ensuring each client feels valued and engaged.
• Meeting sales targets by identifying customer needs and recommending suitable products.
• Supporting the Boutique Manager in tracking sales performance and motivating the team.
• Perform stock and cash count according to the operating procedure.
• Ensure daily banking in of cash and inform Management of discrepancies.
• Responsible for defective/damaged stock handling.
• Ensure all customer data are entered correctly in CRM.
• Responsible to execute customer loyalty program/activities.
• Handle customer complaints and report on unusual repairs.
• Oversee walk-in customer repair services.
• Guide staff in providing exemplary quality customer service.
• Ensure all sales and stock reports are accurately compiled and filed.
• Submit reports of staff attendance and overtime claims.

Job description

A renowned luxury watchmaker seeks a Sales Associate in Kuala Lumpur to deliver exceptional client experiences and manage inventory effectively. Responsibilities include personal shopping assistance, achieving sales targets, supporting management activities, ensuring accurate documentation, and overseeing customer service. Successful candidates will thrive in a team-oriented environment and excel in customer relations while maintaining operational excellence.