Boutique Sales Assistant

Bawal Sdn Bhd; Putrajaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A fashion boutique in Putrajaya is seeking a customer service representative to enhance customer experiences. The role includes greeting customers, providing product recommendations, and promoting sales. Applicants should possess at least an SPM qualification, strong communication skills, and a customer-oriented mindset. Availability for weekend and holiday shifts is essential. Benefits include commission, overtime, and allowances such as KWSP and SOSCO, creating an appealing opportunity for individuals passionate about retail.

Benefits

Commission

Overtime

Attendance Allowance

Grooming Allowance

KWSP, SOSCO & SIP

Qualifications

• Experience in retail or fashion boutique is an advantage.
• Able to work on weekends, public holidays, and shift rotations.

Responsibilities

• Greet and welcome customers warmly upon entering the boutique.
• Understand customer needs and provide product recommendations.
• Deliver excellent customer service to ensure a pleasant shopping experience.
• Handle customer inquiries and complaints professionally.
• Promote and sell boutique products to achieve sales targets.
• Ensure the boutique is clean, tidy, and visually appealing at all times.

Skills

Good communication and interpersonal skills

Strong customer service orientation

Education

Minimum SPM or equivalent qualification

Job description

Requirements

• Minimum SPM or equivalent qualification.
• Experience in retail or fashion boutique is an advantage.
• Good communication and interpersonal skills.
• Pleasant personality with strong customer service orientation.
• Able to work on weekends, public holidays, and shift rotations.
• Location: Bawal Exclusive, IOI City Mall, Putrajaya

Responsibilities

1. Customer Service

• Greet and welcome customers warmly upon entering the boutique.
• Understand customer needs and provide product recommendations.
• Deliver excellent customer service to ensure a pleasant shopping experience.
• Handle customer inquiries and complaints professionally.
• Maintain good relationships with returning customers (customer loyalty).

2. Sales & Promotion

• Promote and sell boutique products to achieve daily and monthly sales targets.
• Upsell and cross-sell products to maximize sales.
• Assist in organizing in-store promotions and campaigns.
• Keep updated with the latest product knowledge, pricing, and promotions.

3. Store Presentation

• Ensure the boutique is clean, tidy, and visually appealing at all times.
• Arrange and replenish product displays according to company guidelines.
• Check product labeling, price tags, and display materials for accuracy.

4. Inventory & Stock Control

• Assist in receiving, unpacking, and organizing new stock.
• Conduct regular stock counts and report discrepancies.
• Monitor product levels and inform the supervisor of low or damaged items.

5. Cashiering & Administrative Tasks

• Handle cash, credit card, and e-wallet transactions accurately.
• Prepare daily sales reports or summaries when required.
• Ensure all transactions are recorded correctly in the system.

6. Teamwork & Operations

• Work collaboratively with team members to ensure smooth daily operations.
• Attend team meetings, briefings, and training sessions.
• Follow company policies, grooming standards, and operational procedures.

Benefits

• Commission
• Overtime
• Attendance Allowance
• Grooming Allowance
• KWSP, SOSCO & SIP