Boutique Manager

Richemont; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading luxury brand in Kuala Lumpur is seeking a Boutique Manager to enhance client experiences and drive business results. The role focuses on team management, client relationships, and boutique operations, ensuring excellence in service and adherence to brand values. Ideal candidates will have proven leadership experience, a passion for luxury, and strong interpersonal skills.

Qualifications

• Prior experience in people management with a proven team management track record.
• Passion for luxury service and client orientation.
• Excellent interpersonal and communication skills.

Responsibilities

• Drive boutique performance and development.
• Manage and inspire the boutique team.
• Implement clienteling initiatives and build VVIP relationships.
• Act as a brand ambassador and manage boutique operations.

Skills

People management

Client orientation

Problem-solving

Communication

Entrepreneurial spirit

Job description

YOUR ROLE

We are seeking a Boutique Manager that will craft a universe to deliver One Of Not Many memorable client experiences, creating fulfilling employee experience, and implementing a strong clienteling approach to drive ambitious and sustainable business results.

PLAYING YOUR PART

Boutique Performance & Business Development

• Reach quantitative and qualitative targets in line with Maison objectives
• Propose, define, and guarantee the implementation of dynamic action plans to improve Boutique performance and achieve Maison goals

Clienteling

• In collaboration with the boutique and regional teams, drive and monitor all CRM and clienteling initiatives
• Lead by example and develop individual relationships with clients and prospects
• Build and develop the VVIP relationships and database

Team Management & People Development

• Provide to the team with a strong sense of purpose by inspiring a cohesive team spirit, and reinforce engagement
• Communicate, federate, and motivate the boutique team around the strategy and vision of the Maison
• Drive performance management to achieve KPI’s and perform above expectations
• Design the optimum organization, recruit the right profiles, and proactively manage talent pipeline in your boutique
• Develop positive relationship with team by understanding and addressing individual motivation, needs and concerns
• Identify and define team’s training needs and individual development plans. Execute regular role plays and on-the-spot coaching, to consistently improve individual and team performance

Represent Brand identity - Act as a Maison ambassador

• Adhere with Passion to the values and rituals of presentation established by the Maison
• Lead by example with a high degree of professionalism
• Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community
• Act as key contact person for all interactions with the Group and International HQ

Boutique Operations Management

• Drive change management to ensure adoption of new tools & services
• Manage boutique operations in accordance with Brand and group compliance policies
• Ensure that all Brand and Richemont procedures are perfectly followed

WHAT WILL MAKE YOU SUCCESSFUL?

• Prior experience in people management, and proven track record in successfully managing a team
• Appreciation of Luxury and passion for service and client-orientation
• Excellent interpersonal, communication, and problem-solving abilities
• Entrepreneurial spirit

Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.

If this fires your imagination, we welcome your application.