Boutique Assistant

Richemont; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading luxury goods company in Kuala Lumpur is seeking an Ambassador to ensure an exceptional client experience at the boutique. The role involves managing client waiting times, assisting Sales Associates, and maintaining boutique conditions. Candidates should have significant experience in hospitality or luxury environments and possess strong communication skills. This position offers an engaging work environment and opportunities for growth.

Responsibilities

• Ensures an exceptional client experience at the entrance of the boutique.
• Seats clients and offers drinks, reading, etc.
• Informs clients about waiting time and coordinates with Sales Associates.

Skills

Significant experience in hospitality or luxury environments

Good communication skills

Service and client focused

Ability to take initiatives

Team player

Job description

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

Job Mission:

As an Ambassador of the Maison, he/she is responsible for the welcoming of clients, manages waiting time and ensures that they are being taken care of in the most efficient manner. He/she also assists the Sales Associates during a sale.

Key Responsibilities:

• Ensures an exceptional client experience at the entrance of the client(s) in the boutique
• Seats client(s) when possible and offer drinks, reading, etc.
• Informs client(s) about the approximate waiting time and ensures that the first available Sales Associate is taking care of the client(s), etc.
• Brings and returns pieces for the Sales Associates
• Assists discreetly with various tasks during a sale
• Coordinates between Sales Associates and Stockist / Cashier / Voituriers
• Gift wrapping
• Orders taxis
• Accompanies the client(s) to the door upon departure
• Assists with After Sales duties (bringing pieces, etc.) without handling with payments
• Respects all brand and boutique policies and procedures
• Participates to inventories and price labeling
• Participates to the set up and breakdowns at opening and closing of the boutique
• Participates to the implementation of Visual Merchandising guidelines
• Ensures that the boutique, windows, counters, etc. are in a perfect condition

Qualifications:

• Significant experience in hospitality or luxury environments
• Possess commercial acumen with good communication skills
• Service and client focused
• Ability to take initiatives, agile and a team player

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, watches and writing instruments. Cartier joined the Group in 1988.