Bilingual Tele-Sales & Customer Care Specialist (Remote)

Virgin Media; Selangor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company is seeking a motivated individual for a tele-sales position in Malaysia. The ideal candidate will possess a minimum SPM/'O' Level and have experience in telemarketing or customer service. Fluency in both English and Mandarin is preferred, as the role involves dealing with Mandarin-speaking clients. This position offers numerous benefits, including work-from-home options, annual leave, medical benefits, and opportunities for career growth.

Benefits

Work from Home

Birthday Incentives

Attendance Allowance

Career growth

Annual Leave

Medical and Hospitalisation Leave

EPF / SOCSO / PCB

Annual Bonus

Training Provided

Overtime Pay

Monthly staff gatherings and team activities

Positive working environment

Qualifications

• Minimum SPM/'O' Level, Diploma, or Bachelor's Degree in any field.
• 1-2 years of telemarketing, sales, or customer service experience is preferred.
• Fluent in English and Mandarin.
• Energetic, self-motivated, able to work independently.

Responsibilities

• Conduct tele-sales activities to promote products and services.
• Explain product offerings and pre-qualify prospects.
• Perform outbound calls introducing digital membership services.
• Maintain up-to-date knowledge of industry trends and product updates.
• Collaborate with internal teams for campaign effectiveness.
• Ensure compliance with internal SOPs and regulatory guidelines.
• Maintain organized records of calls and customer interactions.

Skills

Telemarketing

Sales

Customer service

Fluent in English

Fluent in Mandarin

Education

Minimum SPM/'O' Level

Diploma or Bachelor's Degree in any field

Job description

A leading telecommunications company is seeking a motivated individual for a tele-sales position in Malaysia. The ideal candidate will possess a minimum SPM/'O' Level and have experience in telemarketing or customer service. Fluency in both English and Mandarin is preferred, as the role involves dealing with Mandarin-speaking clients. This position offers numerous benefits, including work-from-home options, annual leave, medical benefits, and opportunities for career growth.