Bilingual Support Specialist (Dutch/English) - 9-Month

Teleperformance; George Town; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading global customer support firm in George Town is seeking a proactive Customer Support Specialist to join their regional team. In this role, you will assist business partners and distributors, providing first-line support in a fast-paced, multicultural environment. The ideal candidate has 1–2 years of customer service experience and is proficient in both English and Dutch, with strong communication and problem-solving skills. This position is on a 9-month renewable contract.

Qualifications

• Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B preferred).
• Proficient in English and Dutch (both written and verbal).
• Comfortable working in a fast-paced, multicultural environment.

Responsibilities

• Provide first-line support to business clients via email, chat, or phone.
• Manage and resolve B2B inquiries related to orders, accounts, and system usage.
• Collaborate with internal teams to ensure timely and accurate responses.
• Document all customer interactions and feedback within the system.
• Handle escalations professionally and ensure service-level targets are met.

Skills

Customer service experience

Proficient in English

Proficient in Dutch

Strong communication skills

Problem-solving skills

Ability to work in a multicultural environment

Job description

A leading global customer support firm in George Town is seeking a proactive Customer Support Specialist to join their regional team. In this role, you will assist business partners and distributors, providing first-line support in a fast-paced, multicultural environment. The ideal candidate has 1–2 years of customer service experience and is proficient in both English and Dutch, with strong communication and problem-solving skills. This position is on a 9-month renewable contract.