Bilingual Strategic Ops Lead (Mandarin/English)

Tarro; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A growing tech company in Kuala Lumpur is seeking a Bilingual Strategic Operations Lead to manage a high-performing team while driving operational excellence. You will ensure your team meets their KPIs and be responsible for strategic process improvements. The role requires fluency in Mandarin and English, and a strong background in operations and team leadership. This position offers a unique chance to influence and lead in a dynamic environment.

Qualifications

• Native proficiency in Mandarin and English for business documentation.
• Experience in direct people management within operations.
• Comfortable with data analysis and the use of Excel.

Responsibilities

• Manage and coach a team of 10-15 Client Operations Support specialists.
• Prepare and present reports on team performance to leadership.
• Identify process inefficiencies and streamline support workflows.

Skills

Bilingual (Mandarin/English)

Leadership

Analytical skills

Operational excellence

Job description

A growing tech company in Kuala Lumpur is seeking a Bilingual Strategic Operations Lead to manage a high-performing team while driving operational excellence. You will ensure your team meets their KPIs and be responsible for strategic process improvements. The role requires fluency in Mandarin and English, and a strong background in operations and team leadership. This position offers a unique chance to influence and lead in a dynamic environment.