Bilingual SME Customer Support Analyst

Airwallex; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading global financial services company in Kuala Lumpur seeks a motivated individual to assist SME customers with transaction inquiries and support. The successful candidate will communicate effectively in English and Mandarin and work closely with internal teams to provide excellent solutions. Ideal for motivated individuals who enjoy learning and working in dynamic environments. Responsibilities include coordinating investigations and continuous industry learning.

Qualifications

• Strong command of both English and Mandarin for customer support.
• Proven ability to self-motivate and focus on outcomes.
• Capability to learn continuously and perform under pressure.

Responsibilities

• Assist SME customers with transaction issues through various communication channels.
• Coordinate with back office team for transaction investigations.
• Engage in continuous learning related to industry and products.

Skills

Written and verbal communication in English and Mandarin

Self-motivated and outcome-focused

Learning ability and sense of urgency

Education

Bachelor's degree or above

Tools

Hotline support tools

Live chat tools

Email support tools

Job description

A leading global financial services company in Kuala Lumpur seeks a motivated individual to assist SME customers with transaction inquiries and support. The successful candidate will communicate effectively in English and Mandarin and work closely with internal teams to provide excellent solutions. Ideal for motivated individuals who enjoy learning and working in dynamic environments. Responsibilities include coordinating investigations and continuous industry learning.