Bilingual Service Transition Lead - Tech Onboarding & Projects

TNS; Kuala Lumpur; On-site; MYR 45,000 - 65,000; Full time

Job summary

A technology services company in Kuala Lumpur is seeking a skilled Service Transition Coordinator responsible for overseeing project implementations and ensuring a seamless onboarding experience for clients. You will collaborate closely with internal teams and external vendors to deliver quality service within established guidelines. This role requires strong organizational skills and fluency in both English and Chinese, along with a Bachelor's degree. Join us to be part of a dynamic and supportive work environment.

Qualifications

• Fluent in English and Chinese.
• Experience in direct customer service or account management.
• Knowledge of IT products like servers, routers, switches.

Responsibilities

• Define project scope and deliverables with the client.
• Manage implementation of assigned projects.
• Serve as a single point of contact for customers.
• Conduct project kick-off meetings.
• Resolve issues in a timely manner.

Skills

Strong organizational skills

Verbal communication

Written communication

Project leadership

Ability to manage multiple projects

Education

Bachelor's degree

ITIL Foundations Certification

Tools

Microsoft Office (Word, Excel, PowerPoint, Project)

Lucidchart

Salesforce

SharePoint

Job description

A technology services company in Kuala Lumpur is seeking a skilled Service Transition Coordinator responsible for overseeing project implementations and ensuring a seamless onboarding experience for clients. You will collaborate closely with internal teams and external vendors to deliver quality service within established guidelines. This role requires strong organizational skills and fluency in both English and Chinese, along with a Bachelor's degree. Join us to be part of a dynamic and supportive work environment.