Bilingual Service Desk Assistant — Cantonese/English, Malaysia

RemoteVA; Cyberjaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global technology services provider in Cyberjaya is looking for an entry-level Assistant Client Support Officer to support the Client Service Desk team. The ideal candidate is detail-oriented and fluent in Cantonese and English. Responsibilities include handling client service requests, ensuring high standards of customer service, and maintaining documentation. Fresh graduates are welcome to apply for this role that requires working in a 24x7 shift structure.

Qualifications

• Demonstrates professionalism and integrity in client communication and service delivery.
• Ability to work well independently or with minimal supervision.
• Comfortable working in rotating shifts including nights, weekends, and holidays.

Responsibilities

• Provide administrative support to the Client Service Desk team.
• Receive, validate, and log client service requests.
• Maintain detailed documentation related to service desk activities.

Skills

Verbal and written communication skills in Cantonese

Verbal and written communication skills in English

Attention to detail

Proactive attitude

Education

High School Certification or equivalent

Job description

A global technology services provider in Cyberjaya is looking for an entry-level Assistant Client Support Officer to support the Client Service Desk team. The ideal candidate is detail-oriented and fluent in Cantonese and English. Responsibilities include handling client service requests, ensuring high standards of customer service, and maintaining documentation. Fresh graduates are welcome to apply for this role that requires working in a 24x7 shift structure.