Bilingual QA Specialist (Mandarin/Cantonese) – Impact

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading quality assurance provider in Kuala Lumpur seeks a QA Specialist to ensure high-quality standards in customer communications. Candidates should possess strong leadership qualities, fluency in Mandarin and Cantonese, and at least 12 months of experience in a similar position. The role includes developing and coaching agents, improving customer experience, and offering process enhancements. This full-time position offers an attractive salary and various benefits including medical coverage and annual leave.

Benefits

Attractive Salary (RM4,500 – RM6,500)

Performance related bonus

Annual Leave 15 days

Medical Leave 14 days

Medical and hospitalization coverage

Qualifications

• Minimum 12 months in the current position with excellent disciplinary and performance track record.
• Dynamic, highly motivated, and result-oriented team player.
• Dynamic and highly motivated team player.

Responsibilities

• Ensure high-quality standards in processes and customer communications.
• Develop and coach agents to enhance overall customer support.
• Monitor and improve customer experience based on feedback.
• Provide root cause analysis when issues arise.

Skills

Leadership traits

Interpersonal skills

Technical expertise (L2.0)

Fluency in Mandarin and Cantonese

Spoken and written Mandarin

Spoken and written Cantonese

Education

Degree, Diploma or an equivalent professional qualification

Job description

A leading quality assurance provider in Kuala Lumpur seeks a QA Specialist to ensure high-quality standards in customer communications. Candidates should possess strong leadership qualities, fluency in Mandarin and Cantonese, and at least 12 months of experience in a similar position. The role includes developing and coaching agents, improving customer experience, and offering process enhancements. This full-time position offers an attractive salary and various benefits including medical coverage and annual leave.