Bilingual Logistics Admin - On-site CX Support

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology solutions provider in Sungai Petani is seeking a passionate Logistic Officer to join their team. Responsibilities include responding to customer inquiries, documenting information, and resolving issues with a focus on customer satisfaction. The ideal candidate should be skilled in both English and Malay, possess a diploma or currently pursuing a degree, and be a team player. This role offers competitive salary and professional development opportunities.

Benefits

Birthday Leave

Maternity Leave

Annual Leave

Career advancement opportunities

Professional development programs

Qualifications

• Minimum qualification of Diploma or pursuing a Bachelor's Degree.
• Strong command of English and Malay both verbal and written.
• Previous customer service or internship experience preferred.
• Willingness to learn, good interpersonal skills, and a team player.

Responsibilities

• Respond to customer inquiries via calls, emails, and live chat.
• Record customer information and resolve issues professionally.
• Document and elevate issues through the internal system.

Skills

English written and verbal communication

Malay written and verbal communication

Interpersonal skills

Customer focus

Office software proficiency

Education

Diploma or Bachelor's Degree in any field

Job description

A leading technology solutions provider in Sungai Petani is seeking a passionate Logistic Officer to join their team. Responsibilities include responding to customer inquiries, documenting information, and resolving issues with a focus on customer satisfaction. The ideal candidate should be skilled in both English and Malay, possess a diploma or currently pursuing a degree, and be a team player. This role offers competitive salary and professional development opportunities.