Bilingual Japanese & English Customer Service Representative

Hunters International Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading outsourcing firm in Kuala Lumpur is looking for a Bilingual Japanese & English Customer Service Representative. You will manage customer inquiries and reservations, ensuring high service levels. Candidates must have excellent communication skills in both languages and be friendly and independent. This role offers a competitive salary of up to MYR 8,500 with a rotational shift schedule.

Qualifications

• Fluent in Japanese and English with excellent communication skills.
• Ability to handle customer requests and problem-solving effectively.
• Experience in customer care, especially in the internet and hotel industry.

Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax.
• Modify, change and/or cancel existing reservations.
• Manage relationships with hotels and guests.

Skills

Excellent communication skills in Japanese & English

Problem solving

Sense of responsibility

Independent and customer friendly

Experienced with Customer Care

Job description

About the job Bilingual Japanese & English Customer Service Representative

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

RM None - 8,500.00 (Malaysian Ringgit)

Who are we? Our client is a business process outsourcing company that offers amazing career opportunities and benefits to everyone across the globe in 29 countries, speak 60+ languages, and employ over 55,000 people worldwide!

Job Descriptions:

• Handle pre and post reservation inquiries by phone, e-mail and fax
• Handle customer requests by phone and e-mail
• Modify, change and/or cancel existing reservations
• Make outbound calls to hotels/guests to arrangement special requests
• Act as liaison between guest and hotel to resolve complaints
• Manage relationships with hotels by providing high levels of customer service and account management support.

Job Requirements:

• Excellent communication skills in Japanese & English
• Problem solving
• Sense of responsibility
• Independent and customer friendly
• Experienced with Customer Care, internet and hotel industry

Working Hours: 5 working days rotational shift (Mon-Sun) | 8am - 10pm (9 hours/day)

Remuneration: Total package up to MYR 8,500

Consultant in Charge: Angel Chok | 014 612 6048 | [e-mail]