Bilingual Helpdesk Analyst — English & Japanese IT Support

NTT DATA, Inc.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology services leader seeks a Helpdesk Analyst proficient in English and Japanese in Kuala Lumpur. Responsibilities include providing IT support, troubleshooting various IT devices, and collaborating with internal teams. The ideal candidate will have a background in IT and excellent communication skills, ready to work in a dynamic environment. This position offers opportunities for growth within a global company.

Qualifications

• Experience with MAC support is highly preferred.
• Sound knowledge of ITIL best practices.
• Basic IT troubleshooting knowledge on Mac and Windows.

Responsibilities

• Provide IT Service Desk support to end-users.
• Work with internal IT Teams for system testing and integration.
• Engage in discovery of new IT tools.

Skills

Exceptional IT Service Desk support

Troubleshooting macOS

Strong English and Japanese communication

Apple Device Support Certification

Team player

Tools

macOS

Microsoft Office

Jamf Pro

Job description

A global technology services leader seeks a Helpdesk Analyst proficient in English and Japanese in Kuala Lumpur. Responsibilities include providing IT support, troubleshooting various IT devices, and collaborating with internal teams. The ideal candidate will have a background in IT and excellent communication skills, ready to work in a dynamic environment. This position offers opportunities for growth within a global company.