Bilingual Healthcare Customer Support Specialist

APAC Michael Page; Malaysia; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading healthcare organization in Malaysia seeks a Customer Service Representative (Japanese Speaker) to provide exceptional service and support to members. Candidates should possess excellent communication skills in English and Japanese (min JLPT N2), with 1-2 years of customer service experience preferred. This permanent position offers competitive salary, comprehensive training, and a supportive work environment.

Benefits

Competitive salary range with language allowance

Opportunities for career growth

Comprehensive training

Attractive leave policies

Additional benefits for employees

Qualifications

• 1-2 years of experience in customer service preferred, but candidates without experience are also encouraged to apply.
• Familiarity with CRM tools or similar systems is a plus.

Responsibilities

• Respond to member inquiries via phone promptly and professionally.
• Provide accurate and detailed information about services and policies.
• Resolve member issues effectively by coordinating with internal teams.
• Maintain accurate records of all interactions in the company's system.
• Support members in navigating the company's services and resources.

Skills

Excellent verbal and written communication skills in English

Proficiency in Japanese (min JLPT N2)

Ability to handle inquiries and resolve issues professionally

Strong attention to detail

Adaptability to fast-paced environment

Tools

CRM tools

Job description

A leading healthcare organization in Malaysia seeks a Customer Service Representative (Japanese Speaker) to provide exceptional service and support to members. Candidates should possess excellent communication skills in English and Japanese (min JLPT N2), with 1-2 years of customer service experience preferred. This permanent position offers competitive salary, comprehensive training, and a supportive work environment.