Bilingual Finance Customer Experience Specialist

EBC Group; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A global financial services provider in Kuala Lumpur seeks a Customer Support Executive. The role involves providing support through live chat, phone, and email to resolve client queries and manage feedback. Candidates must possess a Secondary School certificate and ideally have 1-2 years of customer service experience, preferably in the financial sector. Fluency in Mandarin and English is required, and proficiency in Microsoft Office is essential. Join a dynamic team committed to delivering exceptional service in the financial markets.

Qualifications

• 1-2 years of customer service experience, preferably in Finance or Forex.
• Fresh graduates with interest in financial markets are encouraged to apply.
• Fluency in Mandarin and English required, Japanese is a plus.

Responsibilities

• Provide customer support via live chat, phone, and email.
• Resolve client queries regarding products and platforms.
• Document customer interactions and feedback.

Skills

Customer service skills

Communication skills

Analytical skills

Proficiency in Microsoft Office

Fluency in Mandarin and English

Problem-solving skills

Education

Secondary School / SPM certificate

Job description

A global financial services provider in Kuala Lumpur seeks a Customer Support Executive. The role involves providing support through live chat, phone, and email to resolve client queries and manage feedback. Candidates must possess a Secondary School certificate and ideally have 1-2 years of customer service experience, preferably in the financial sector. Fluency in Mandarin and English is required, and proficiency in Microsoft Office is essential. Join a dynamic team committed to delivering exceptional service in the financial markets.