Bilingual Customer Support Specialist (Utilities)

Mission Consultancy Services; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading provider in the utility sector in Kuala Lumpur is seeking a Customer Service Representative to handle customer inquiries and provide expert advice on products. The ideal candidate has at least 6 months of experience in customer service and is fluent in Bahasa Malaysia and English. This role offers a competitive salary, health insurance, and opportunities for professional growth in a supportive environment.

Benefits

Competitive basic salary of up to RM 2,400.00

Health insurance coverage

Structured training programs

Opportunities for career growth

Qualifications

• At least 6 months of experience in customer service or call center.
• Willingness to work flexible shifts, including weekends and public holidays.
• Fresh graduates are welcome to apply.

Responsibilities

• Handle customer inquiries across multiple channels.
• Provide expert advice on energy efficiency and product usage.
• Assist with reconnection requests and account updates.
• Support manual payment postings and handle inquiries.
• Provide exceptional support during SLA challenges.

Skills

Outstanding communication skills

Problem-solving abilities

Ability to manage high-volume calls

Proficiency in MS Office

Knowledge of CRM software

Fluent in Bahasa Malaysia and English

Job description

A leading provider in the utility sector in Kuala Lumpur is seeking a Customer Service Representative to handle customer inquiries and provide expert advice on products. The ideal candidate has at least 6 months of experience in customer service and is fluent in Bahasa Malaysia and English. This role offers a competitive salary, health insurance, and opportunities for professional growth in a supportive environment.