Bilingual Customer Support Specialist - English & Bahasa

Telecontinent; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Kuala Lumpur is looking for a dedicated Customer Service Representative. Responsibilities include managing customer inquiries across various channels while maintaining a high level of professionalism and accuracy. Ideal candidates will possess strong communication abilities in English and Bahasa Malaysia, with an advantage for Cantonese speakers. A competitive remuneration package and additional benefits such as medical coverage and allowances are provided.

Benefits

Basic salary RM2500 – RM2800

Language allowance RM300

Attendance allowance RM100

KPI allowance RM500

Medical and hospitalization covered

EPF, SOCSO and EIS covered

Qualifications

• Minimum of one year of customer service-related experience.
• Ability to learn new products and technologies.
• Strong analytical skills to identify problems and recommend solutions.
• Ability to work under pressure with minimum supervision.

Responsibilities

• Handle incoming customer inquiries over telephone or other channels.
• Maintain excellent telephone etiquette and professionalism.
• Take responsibility for handling customer issues courteously.
• Provide accurate, efficient, and quality service.

Skills

Customer management skills

Good communication skills in English and Bahasa Malaysia

Cantonese speaking

Email writing skills in English

Ability to manage escalated issues

Interpersonal skills

Attention to detail

Job description

A customer service company in Kuala Lumpur is looking for a dedicated Customer Service Representative. Responsibilities include managing customer inquiries across various channels while maintaining a high level of professionalism and accuracy. Ideal candidates will possess strong communication abilities in English and Bahasa Malaysia, with an advantage for Cantonese speakers. A competitive remuneration package and additional benefits such as medical coverage and allowances are provided.