Bilingual Customer Support Advisor (Remote, 24/7 Operation)

Tribe Digital; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading mobile gaming company seeks a Bilingual Customer Support Advisor for a remote position. The ideal candidate should be fluent in Mandarin and English, possess at least 1 year of experience in customer service, and be skilled in live chat and email support. This full-time role offers a monthly salary of RM 3,000, paid training, and opportunities for professional growth within the company. Applicants should apply via WhatsApp with their updated resumes.

Benefits

Paid training

Professional growth opportunities

Qualifications

• Fluent in both Mandarin and English, verbal and written.
• At least 1 year of experience in customer service.
• Direct experience with live chat and email support.

Responsibilities

• Manage customer interactions and diagnose problems.
• Implement effective solutions using templated responses.
• Maintain a positive and professional demeanor.

Skills

Fluency in Mandarin

Fluency in English

Customer service experience

Technical ability across software

Live chat support experience

Education

High school diploma or equivalent

Job description

Bilingual Customer Support Advisor (Remote, 24/7 Operation)

Are you a tech-savvy problem-solver with a passion for helping others? We're looking for enthusiastic individuals to join our team and provide outstanding support to players of a leading mobile gaming company.

The successful candidate will be responsible for managing customer interactions, diagnosing problems, and implementing effective solutions through templated responses, all while maintaining a positive and professional demeanor.

Mandatory Requirements:

Fluency in Mandarin and English (both verbal and written) is essential. Selected applicants will undergo a language evaluation.

At least 1 year of professional experience in a customer service or support role.

Direct, practical experience with live chat and email-based support platforms is a prerequisite.

Technical ability to work efficiently across several software applications.

Possession of a high school diploma or equivalent.

A fixed basic salary of RM 3,000 per month.

The role is permanently remote.

You will receive paid training to ensure your success.

We offer significant potential for professional growth, with the majority of our leadership team promoted from within.

To apply, kindly forward your updated resume via WhatsApp to [phone] (Jeselyn). Applications will be reviewed promptly, and qualified candidates will be scheduled for a virtual meeting.

Job Type: Full-time

Work from home

Application Question(s):

Can you attend an interview on either Tuesday or Thursday, anytime between 2:00 PM and 3:30 PM?

Are you agreeable to a monthly salary of RM3,000?

Can you commit to rotational shift which may include midnight and weekend schedules?

Do you have prior experience working in customer service or call center environments?

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