Bilingual Customer Success Specialist (Mandarin) 24/7

TP; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company in Kuala Lumpur is seeking a Customer Success Specialist to manage customer inquiries, educate customers on self-service banking options, and provide solutions to their needs. Candidates should be fluent in English and Mandarin, with excellent communication skills. Fresh graduates are encouraged to apply. This role offers a salary of up to RM4,000 and requires the ability to work in 24*7 shift rotation.

Qualifications

• Experience in a bank or financial institution customer service environment is an advantage.
• Fresh graduates are encouraged to apply.
• Able to work in 24*7 shift rotational basis.

Responsibilities

• Educate customers on self-service options and automated banking channels.
• Conduct callbacks for transaction confirmations.
• Clarify customer needs and provide solutions.
• Perform specified KYC tasks when required.

Skills

Fluent in English

Fluent in Mandarin

Excellent written and verbal communication skills

Proven ability to promote and build customer rapport

Willingness to learn and improve

Education

SPM and above

Job description

A financial services company in Kuala Lumpur is seeking a Customer Success Specialist to manage customer inquiries, educate customers on self-service banking options, and provide solutions to their needs. Candidates should be fluent in English and Mandarin, with excellent communication skills. Fresh graduates are encouraged to apply. This role offers a salary of up to RM4,000 and requires the ability to work in 24*7 shift rotation.