Bilingual Customer Success Pro – Mandarin & English (Penang)

Two95 International Inc.; Sarawak; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service solutions provider is seeking a Customer Success Specialist based in Penang, Malaysia. The ideal candidate is proficient in Mandarin and English, with strong customer service skills. Responsibilities include assisting customers with online orders, managing inquiries, and maintaining service quality. A Bachelor's Degree or Diploma is required, and the role offers a full-time rotational shift with a salary starting at RM 3,000 plus allowances.

Qualifications

• At least 6 months in customer support; call center experience is advantageous.
• Fresh graduates can apply.
• B2 level proficiency in English.

Responsibilities

• Assist customers in placing online orders.
• Provide support through phone calls.
• Process payments securely.

Skills

Proficient in Mandarin

Customer service orientation

Active listening

Education

Bachelor's Degree or Diploma

Tools

Microsoft Office

Job description

A customer service solutions provider is seeking a Customer Success Specialist based in Penang, Malaysia. The ideal candidate is proficient in Mandarin and English, with strong customer service skills. Responsibilities include assisting customers with online orders, managing inquiries, and maintaining service quality. A Bachelor's Degree or Diploma is required, and the role offers a full-time rotational shift with a salary starting at RM 3,000 plus allowances.