Bilingual Customer Service Rep — English/Mandarin, 24/7 Shifts

Agensi Pekerjaan JobScoper Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment agency seeks candidates for a customer service role in Kuala Lumpur, Malaysia. Ideal applicants should be fluent in English and Mandarin, with strong relationship-building skills. Fresh graduates are welcome, and candidates must be flexible to work in 24/7 rotational shifts. The job includes assisting guests with reservations and guiding customers through automated banking channels. Benefits include annual leave and training provided. This is a valuable opportunity in the BPO sector.

Benefits

Annual Leave

Medical and Hospitalisation Leave

Training Provided

Allowance Provided

5 Working Days

Qualifications

• Fresh graduates are welcome.
• Flexible to work in 24/7 rotational shifts (2 days off)
• Experience in customer service in a BPO sector is an advantage.

Responsibilities

• Assist guests with planning and booking reservations and services
• Guide customers on self-service tools and automated banking channels
• Follow up with customers for transaction confirmations
• Understand customer needs and provide effective solutions
• Support ad-hoc duties as assigned
• Work towards individual and team KPIs

Skills

Fluent in English and Mandarin (read, write, speak)

Ability to build strong customer relationships

Education

SPM graduate and above

Job description

A recruitment agency seeks candidates for a customer service role in Kuala Lumpur, Malaysia. Ideal applicants should be fluent in English and Mandarin, with strong relationship-building skills. Fresh graduates are welcome, and candidates must be flexible to work in 24/7 rotational shifts. The job includes assisting guests with reservations and guiding customers through automated banking channels. Benefits include annual leave and training provided. This is a valuable opportunity in the BPO sector.