Bilingual Customer Service Rep (English/Japanese) - Healthcare

Michael Page; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading healthcare organization in Kuala Lumpur seeks a Customer Service Representative (Japanese Speaker) to provide exceptional support to members. Responsibilities include handling inquiries, resolving issues, and maintaining records. Candidates should have strong communication skills in English and Japanese. This permanent position offers a competitive salary and opportunities for professional development in an inclusive environment.

Benefits

Competitive salary with language allowance

Comprehensive training

Attractive leave policies

Qualifications

• 1-2 years of experience in customer service is preferred, but candidates without prior experience are encouraged to apply.
• Proven ability to handle inquiries and resolve issues professionally.
• Strong attention to detail and ability to maintain accurate records.

Responsibilities

• Respond to member inquiries via phone promptly and professionally.
• Provide accurate and detailed information about services and policies.
• Resolve member issues effectively by coordinating with internal teams.

Skills

Verbal communication in English

Written communication in English

Proficiency in Japanese (min JLPT N2)

Attention to detail

Adaptability in fast-paced environments

Tools

CRM tools

Job description

A leading healthcare organization in Kuala Lumpur seeks a Customer Service Representative (Japanese Speaker) to provide exceptional support to members. Responsibilities include handling inquiries, resolving issues, and maintaining records. Candidates should have strong communication skills in English and Japanese. This permanent position offers a competitive salary and opportunities for professional development in an inclusive environment.