Bilingual Customer Service Interpreter (Remote, Night Shift)

Private Advertiser; Kuala Lumpur; Remote; MYR 73,000 - 95,000; Full time

Benefits offered by this job

Annual leave 15 days

Sick leave 16 days

Medical Insurance

Job summary

Private Advertiser is seeking a Customer Service Officer (Work from home) to provide real-time online translation between English and Mandarin/Cantonese for clients from hospitals, government agencies, and other institutions. The role emphasizes accuracy, confidentiality, and professional communication.

The position is 100% remote with night shifts, 5 days per week, 9 hours per shift (8 hours work + 1 hour break).

Qualifications

• Language proficiency in English and Mandarin/Cantonese.
• Strong empathy and communication skills to assist clients and healthcare staff.
• Relevant experience in customer service/interpretation is preferred.
• Professionalism and strict adherence to confidentiality and ethics.

Responsibilities

• Provide real-time online services for clients, translating between English and Mandarin/Cantonese during medical consultations and official communications.
• Respond to incoming calls from partner institutions, connect quickly to translation services, and maintain high client satisfaction.
• Maintain confidentiality for sensitive records and protect client privacy across government and institutional data.

Job description

Private Advertiser is seeking a Customer Service Officer (Work from home) to provide real-time online translation between English and Mandarin/Cantonese for clients from hospitals, government agencies, and other institutions. The role emphasizes accuracy, confidentiality, and professional communication.

The position is 100% remote with night shifts, 5 days per week, 9 hours per shift (8 hours work + 1 hour break).