Bilingual Customer Experience Specialist (Vietnamese/Thai)

Transcosmos; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service provider is seeking a Customer Service Executive fluent in Vietnamese or Thai to join their team in Kuala Lumpur, Malaysia. As the primary point of contact, you will respond to customer inquiries, handle complaints, and escalate unresolved issues. Qualified candidates should have at least a Diploma and 6 months of relevant experience. If you possess strong communication skills and problem-solving abilities, we encourage you to apply immediately. This role offers an excellent opportunity to develop your career in customer service.

Qualifications

• Possess at least a Diploma and above, SPM graduates welcome.
• Minimum 6 months of experience in call centre customer service preferred.

Responsibilities

• Provide timely and accurate responses to customer inquiries via multiple channels.
• Address and resolve customer complaints effectively.
• Identify and escalate complex issues to appropriate departments.
• Document customer interactions and transactions in the CRM system.
• Continuously look for ways to enhance service processes.
• Work towards achieving individual and team performance goals.

Skills

Excellent Communication in English and Vietnamese/Thai

Strong Problem-Solving

Calm Under Pressure

Detail-Oriented

Education

Diploma and above in any field

Job description

A leading service provider is seeking a Customer Service Executive fluent in Vietnamese or Thai to join their team in Kuala Lumpur, Malaysia. As the primary point of contact, you will respond to customer inquiries, handle complaints, and escalate unresolved issues. Qualified candidates should have at least a Diploma and 6 months of relevant experience. If you possess strong communication skills and problem-solving abilities, we encourage you to apply immediately. This role offers an excellent opportunity to develop your career in customer service.