Bilingual CS Specialist (Malay/English) – On-site

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 100,000 - 150,000; Full time

Job summary

A BPO and Technology Solutions provider in Malaysia is seeking a Customer Service Specialist to join their team. The role requires providing outstanding support in a dynamic logistics environment, engaging with clients in both Malay and English. The ideal candidate should have a diploma, excellent communication skills, and the ability to handle customer inquiries efficiently. This full-time position offers a rotational shift with various benefits including EPF & SOCSO and career advancement opportunities.

Benefits

EPF & SOCSO

Birthday Leave

Maternity Leave

Annual Leave

Career advancement opportunities

Professional development programs

Qualifications

• 12 years of experience in a BPO/customer service environment is an added advantage.
• Proficient in general computer operations.
• Eager to learn and a reliable team player.

Responsibilities

• Respond to customer inquiries via calls, chats, and emails.
• Resolve customer complaints for high satisfaction.
• Record customer complaints using internal systems.
• Provide VIP services and maintain customer relationships.
• Handle escalated cases with effective solutions.

Skills

Excellent command of English

Excellent command of Malay

Strong interpersonal skills

Ability to multitask

Education

Diploma or higher academic qualification

Tools

Microsoft Office

Job description

A BPO and Technology Solutions provider in Malaysia is seeking a Customer Service Specialist to join their team. The role requires providing outstanding support in a dynamic logistics environment, engaging with clients in both Malay and English. The ideal candidate should have a diploma, excellent communication skills, and the ability to handle customer inquiries efficiently. This full-time position offers a rotational shift with various benefits including EPF & SOCSO and career advancement opportunities.