Bilingual Client Services Specialist (Mandarin/English)

BC Invest; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A financial services company in Kuala Lumpur seeks a Client Services Specialist to manage customer interactions and enhance the customer experience. The ideal candidate must possess strong Mandarin and English communication skills and at least 2 years of experience in client services, preferably in the mortgage industry. The role requires self-motivation, attention to detail, and the ability to work under pressure.

Qualifications

• At least 2 years’ experience in Client Services.
• Experience in the mortgage industry strongly preferred.
• Ability to meet targets and deadlines on a daily basis.

Responsibilities

• Act as the first point of contact for all customer interactions.
• Contribute to improving the customer experience.
• Respond promptly to customer inquiries.

Skills

Effective Mandarin communication skills

Effective English communication skills

Negotiation skills

Critical listening skills

Ability to work unsupervised

Self-motivation

Attention to detail

Job description

A financial services company in Kuala Lumpur seeks a Client Services Specialist to manage customer interactions and enhance the customer experience. The ideal candidate must possess strong Mandarin and English communication skills and at least 2 years of experience in client services, preferably in the mortgage industry. The role requires self-motivation, attention to detail, and the ability to work under pressure.