Bilingual Client Services Specialist - FX Trading

Axi; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global brokerage in Malaysia is seeking a Client Services Specialist to enhance customer satisfaction and support clients effectively. You will be the primary point of contact, resolving issues while maintaining strong relationships. Essential qualifications include proven customer service experience, excellent communication skills in English and Spanish, and the ability to multitask. The role offers a competitive compensation package and extensive training opportunities. You will also need to work on rotating shifts, ensuring flexibility in service delivery.

Benefits

Competitive compensation

Learning opportunities

21 annual leave days

Quarterly allowance

Health Insurance

Qualifications

• Proven experience in a customer service role, preferably within the financial services industry.
• Excellent communication and interpersonal skills with the ability to empathize with clients.
• Fluent in English; Spanish (verbal and written) is a must to deal with Spanish-speaking clients.
• Strong problem-solving abilities and a keen attention to detail.
• Ability to multitask and prioritize workload in a fast-paced environment.
• Willingness to work on rotating day and weekend shifts.

Responsibilities

• Deliver personalized support and address client inquiries.
• Manage and follow up on client issues in a timely manner.
• Perform trade investigations and validations.
• Collaborate with internal teams to enhance client experience.
• Keep up to date on market conditions for effective support.

Skills

Customer service experience

Excellent communication skills

Problem-solving abilities

Fluency in English

Fluency in Spanish

Teamwork

CRM and service desk proficiency

Attention to detail

Ability to multitask

Tools

CRM systems

Service desk systems

Job description

A leading global brokerage in Malaysia is seeking a Client Services Specialist to enhance customer satisfaction and support clients effectively. You will be the primary point of contact, resolving issues while maintaining strong relationships. Essential qualifications include proven customer service experience, excellent communication skills in English and Spanish, and the ability to multitask. The role offers a competitive compensation package and extensive training opportunities. You will also need to work on rotating shifts, ensuring flexibility in service delivery.