Bilingual Banking Support — Mandarin/Cantonese

HSBC; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global bank in Kuala Lumpur is seeking individuals who can handle customer banking inquiries and drive excellent customer experiences. The ideal candidates will thrive in a fast-paced environment, possess strong communication skills, and demonstrate a customer-centric attitude. They must be flexible, adaptable to change, and eager to continuously develop their capabilities. Proficiency in Mandarin or Cantonese is a plus and candidates should ideally have the right to work locally without relocation.

Benefits

Flexible working opportunities

Continuous professional development

Inclusive and diverse work environment

Qualifications

• Must be flexible, customer centric and thrive in a team environment.
• Proficiency with personal computers and basic software packages.
• Excellent communication skills, polite and friendly.

Responsibilities

• Handle a range of banking inquiries to support customers' needs.
• Deliver strong customer experience through each interaction.
• Adhere to HSBC's values and behaviors in every interaction.

Skills

Customer centricity

Excellent communication skills

Flexibility

Ability to thrive in a team environment

Job description

A leading global bank in Kuala Lumpur is seeking individuals who can handle customer banking inquiries and drive excellent customer experiences. The ideal candidates will thrive in a fast-paced environment, possess strong communication skills, and demonstrate a customer-centric attitude. They must be flexible, adaptable to change, and eager to continuously develop their capabilities. Proficiency in Mandarin or Cantonese is a plus and candidates should ideally have the right to work locally without relocation.