Bilingual B2B Support Specialist (EN/DE) - 9-Month Contract

Teleperformance; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global service provider in George Town is seeking a Customer Support Specialist to join their regional support team. The ideal candidate should have 1-2 years of experience in customer service, be proficient in English and German, and possess strong communication skills. The role involves providing first-line support to business clients through various channels and managing B2B inquiries. Good problem-solving skills and a willingness to work in a multicultural environment are essential. This position offers a 9-month renewable contract.

Qualifications

• Minimum 1–2 years of experience in customer service, helpdesk, or shared service support.
• Proficient in English and German (both written and verbal).
• Strong communication and problem-solving skills.

Responsibilities

• Provide first-line support to business clients via email, chat, or phone.
• Manage and resolve B2B inquiries related to orders, accounts, and system usage.
• Collaborate with internal teams to ensure timely and accurate responses.

Skills

Customer service experience

Proficient in English and German

Communication skills

Problem-solving skills

Ability to work in a multicultural environment

Job description

A leading global service provider in George Town is seeking a Customer Support Specialist to join their regional support team. The ideal candidate should have 1-2 years of experience in customer service, be proficient in English and German, and possess strong communication skills. The role involves providing first-line support to business clients through various channels and managing B2B inquiries. Good problem-solving skills and a willingness to work in a multicultural environment are essential. This position offers a 9-month renewable contract.