Bilingual Airline Support Executive - Mandarin/English, 24/7

Two95 International Inc.; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading airline operations company based in Shah Alam is seeking a dedicated customer service representative. The role requires fluency in Mandarin and English, with at least 6 months of experience in the BPO, Airlines, or Travel industry. Responsibilities include managing customer care issues, handling reservations, and ensuring high customer service standards in a 24/7 shift environment. Benefits include KPI incentives, transport allowance, and comprehensive medical insurance.

Benefits

KPI Incentive (monthly)

Transport Allowance

18 days of Annual Leave

Medical Insurance

Dental Coverage @ RM500 per year

Rewards & Recognition

Qualifications

• Minimum of 6 months experience in the BPO, Airlines or Travel industry.
• Good standard of both spoken and written English.

Responsibilities

• Handle customer care related issues and reservations.
• Manage queues and emails for corporate and travel agent queries.
• Meet various SLAs like quality and sales conversion.

Skills

Fluency in spoken Mandarin

Fluency in spoken English

Customer service skills

Team player

Adaptability

Confidence in selling

Job description

A leading airline operations company based in Shah Alam is seeking a dedicated customer service representative. The role requires fluency in Mandarin and English, with at least 6 months of experience in the BPO, Airlines, or Travel industry. Responsibilities include managing customer care issues, handling reservations, and ensuring high customer service standards in a 24/7 shift environment. Benefits include KPI incentives, transport allowance, and comprehensive medical insurance.