BFSI Team Leader - Man - KL

TP Group; Petaling Jaya; Presencial; MYR 120 000 - 180 000; Tempo integral

Resumo da oferta

TP Group in Malaysia is seeking an experienced team lead for BFSI operations. You will lead, coach and motivate a team to achieve KPIs related to productivity, quality, customer satisfaction and revenue targets.

Responsibilities include monitoring daily operations and performance metrics, guiding staff, handling Mandarin-speaking escalations, ensuring BFSI regulatory compliance, and collaborating with cross‑functional teams to improve processes. Night shift rotation is required.

Qualificações

• Minimum 2 years of experience in the BFSI industry.
• Proven team leadership experience (1–2 years supervising or leading a team).
• Fluent Mandarin (spoken and written) – strong English proficiency required.
• Solid understanding of BFSI products, processes, compliance, and customer service standards.
• Strong leadership, coaching, and people-management skills.
• Excellent communication, problem-solving, and stakeholder management abilities.
• Results-oriented with a track record of meeting or exceeding targets.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Diploma or Bachelor’s degree in Business, Finance, Banking, or related field preferred.
• Must be able to work in 24/7 rotation shift pattern (Nightshift - allowance).

Responsabilidades

• Lead, coach, and motivate team members to achieve KPIs related to productivity, quality, customer satisfaction, and revenue/targets.
• Monitor daily operations, performance metrics, and service levels; implement corrective actions to meet or exceed targets.
• Provide hands‑on guidance, performance feedback, and development plans for team members.
• Handle complex customer escalations and high-value client interactions, particularly with Mandarin-speaking customers.
• Ensure strict adherence to BFSI regulatory requirements, internal policies, compliance standards, and risk management procedures.
• Collaborate with cross-functional teams (Sales, Risk, Compliance, Operations, Product) to improve processes and resolve issues.
• Conduct regular team meetings, training sessions, and performance reviews.
• Analyse team performance data and prepare reports for management.
• Support recruitment, onboarding, and continuous training of new team members.
• Drive a customer‑centric culture and continuous improvement initiatives within the team.

Conhecimentos

Team leadership

Mandarin fluency

English proficiency

BFSI knowledge

Communication

Stakeholder management

Regulatory compliance

Problem solving

Shift flexibility

Formação académica

Diploma/Bachelor in Business/Finance/Banking

Descrição da oferta de emprego

Qualifications

• • • Minimum 2 years of experience in the BFSI industry (Banking, Financial Services, or Insurance).

    • Proven team leadership experience (minimum 1–2 years supervising or leading a team preferred).

    • Fluent Mandarin (spoken and written) – ability to communicate effectively with Chinese-speaking clients and colleagues is essential. Strong English proficiency is also required.

    • Solid understanding of BFSI products, processes, compliance, and customer service standards.

    • Strong leadership, coaching, and people-management skills.

    • Excellent communication, problem-solving, and stakeholder management abilities.

    • Results-oriented with a track record of meeting or exceeding targets.

    • Ability to work under pressure and manage multiple priorities in a fast-paced environment.

    • Diploma or Bachelor’s degree in Business, Finance, Banking, or a related field preferred.

    • Must be able to work in 24/7 rotation shift pattern(Include Nightshift - allowance will be given).

Responsibilities

• • • Lead, coach, and motivate team members to achieve individual and team KPIs related to productivity, quality, customer satisfaction, and revenue/targets.

    • Monitor daily operations, performance metrics, and service levels; implement corrective actions to meet or exceed targets.

    • Provide hands‑on guidance, performance feedback, and development plans for team members.

    • Handle complex customer escalations and high-value client interactions, particularly with Mandarin-speaking customers.

    • Ensure strict adherence to BFSI regulatory requirements, internal policies, compliance standards, and risk management procedures.

    • Collaborate with cross-functional teams (Sales, Risk, Compliance, Operations, Product) to improve processes and resolve issues.

    • Conduct regular team meetings, training sessions, and performance reviews.

    • Analyse team performance data and prepare reports for management.

    • Support recruitment, onboarding, and continuous training of new team members.

    • Drive a customer‑centric culture and continuous improvement initiatives within the team.