Bellman Staff

Crowne Plaza Kuala Lumpur City Centre; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A renowned hotel in Kuala Lumpur is seeking a Bellman to provide exceptional service to guests. Responsibilities include greeting and escorting guests, assisting with luggage, and providing information about hotel amenities. Applicants should have at least 1 year of experience in concierge or a related field. This role demands strong communication skills and the ability to handle physical tasks, ensuring a memorable guest experience in a dynamic environment. Join us in creating a warm atmosphere for all guests.

Qualifications

• 1 year experience in concierge or equivalent education/experience.
• Ability to communicate effectively.
• Physical ability to lift and move items as required.

Responsibilities

• Greet and escort guests to their rooms.
• Open doors and assist guests entering and leaving the property.
• Provide information about property amenities and local activities.
• Transport luggage to and from guest rooms.
• Assist guests with loading/unloading luggage.
• Maintain a clean and professional appearance.
• Read and verify information in various formats.
• Move and lift objects as needed.

Skills

Guest service skills

Clear communication

Ability to lift heavy objects

Professional appearance

Job description

What is the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As the Bellman, you’ll be responsible for greeting and escorting guests to the lobby area. You are also required to help the guests get in and out of the car, run errands and carry luggage. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your Day-to-day

• Greet and escort guests to rooms
• Open doors and assist guests/ visitors entering and leaving property
• Inform guests of property amenities, services and hours of operation and local areas of interest and activities
• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area
• Assist with luggage storage and retrieval
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors
• Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager
• Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information
• Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities and thank guests with genuine appreciation
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards
• Read and visually verify information in a variety of formats (e.g. small print)
• Move at a speed that is required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors
• Perform other duties as assigned

Accountability

• Completion of assigned tasks as per the hotel/guest instructions

What we need from you?

• 1 year experience in concierge or an equivalent combination of education and experience

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.