Bellman - Concierge, Park Hyatt Kuala Lumpur

Hyatt Hotels Corporation; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality company in Kuala Lumpur is seeking a Guest Service Operations professional. The role focuses on providing exceptional service to guests, ensuring a smooth experience from arrival to departure while maintaining high hospitality standards. Ideal candidates will have a degree in Hospitality or Tourism and experience in luxury hotels, though fresh graduates are welcome. This is a full-time position offering an opportunity for career growth.

Qualifications

• Malaysian Citizens and Permanent Residents only.
• Work experience in luxury hotels preferred; fresh graduates welcome.
• Must maintain professional appearance and composure under pressure.

Responsibilities

• Provide excellent and consistent service to guests.
• Ensure smooth guest experience from arrival to departure.
• Work closely with concierge and front office teams.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking abilities

Basic computer skills

Education

University degree/diploma in Hospitality or Tourism management

Tools

Microsoft Office Suite (Excel, Word)

Job description

Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.

Park Hyatt Kuala Lumpur, Malaysia

Guest Service Operations

Hourly/Entry Level Employee

Full-time

Local

Summary

You will be responsible for providing an excellent and consistent level of service to the guests. The Bellman is responsible for providing exceptional service to guests and ensuring a smooth and efficient guest experience from arrival to departure, maintaining high standards of hospitality, and working closely with the concierge and front office teams.

Qualifications

• Due to work permit restrictions, this position is only open to Malaysian Citizens and Permanent Residents of Malaysia.
• Ideally with a university degree/diploma in Hospitality or Tourism management.
• Work experience as a Guest Service Officer within luxury hotels is preferred. Fresh graduates are welcome.
• Professional appearance and demeanour, with the ability to remain calm and composed under pressure.
• Excellent communication and interpersonal skills, strong organizational, and multitasking abilities.
• Basic computer skills, including proficiency in Microsoft Office Suite (Excel, Word).