Become a Luxury Brand Evaluator in Johor Bahru, Malaysia

CXG; Johor Bahru; Remote; MYR 100,000 - 150,000; Part time

Job summary

A global leader in customer experience is seeking luxury brand evaluators in Johor Bahru, Malaysia. In this freelance position, you'll assess customer experiences for top luxury brands. Enjoy flexible hours, the freedom to choose your assignments, and the opportunity to provide valuable feedback that shapes the luxury customer experience. No prior experience is required, but enthusiasm for premium brands and attention to detail are essential.

Benefits

Flexible working hours

Compensation based on mission complexity

Reimbursement for approved purchase-based evaluations

Qualifications

• Must be 18 years of age or older.
• Current customer of premium and luxury brands.
• Not currently under contract with any retail brands.
• Punctual and organized.
• No prior experience required; we value honest feedback.

Responsibilities

• Choose your assignments based on personal preferences.
• Visit luxury stores or evaluate online.
• Observe ambiance and service quality.
• Provide honest feedback through questionnaires.

Skills

Observant

Detail-oriented

Reliable

Passionate about customer experience

Job description

Turn your passion for luxury into a career opportunity! Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic names like Louis Vuitton, Dolce & Gabbana, Bentley, Prada, Versace, and more!

About the Role

As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.

• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.

Our Luxury Partners

• Fashion & Couture: Louis Vuitton, Saint Laurent, Balenciaga, Versace, Prada, Moncler, Fendi, Bottega Veneta, Ferragamo, COS, Bally, Dolce & Gabbana
• Jewelry & Watches: Tiffany & Co., De Beers, Piaget, IWC, Boucheron, Pandora
• Beauty & Skincare: Guerlain, Sephora, L'Oréal, Givenchy
• Automotive: Bentley, Jaguar, Genesis, Maserati, Vespa

What you will be doing

• Choose your assignments - align your missions with your personal preferences and profile.
• Visit luxury stores or evaluate online – engage with sales associates in the stores or online from the comfort of your home.
• Observe carefully - check the ambiance, service quality, and overall customer experience.
• Provide honest feedback - use our platform to share your observations through questionnaires.

About CXG

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.

Requirements

• Must be 18 years of age or older.
• Current customer of premium and luxury brands.
• Not currently under contract with any retail brands, to ensure impartiality.
• Punctual, organized, detail-oriented, and reliable.
• Observant and passionate about customer experience.
• No prior experience is required; we value honest feedback from genuine customers.

Benefits

• This is a freelance, project-based position.
• Flexible working hours.
• Compensation for Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Compensation for Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.