Beauty Consultant (Senior/ Junior) - JB

LUXASIA; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading beauty omnichannel brand-builder in Johor Bahru is seeking a Guerlain Ambassador to promote the brand and achieve sales targets. The role involves providing excellent customer service, conducting skin consultations, and ensuring compliance with brand guidelines. Candidates should have a background in sales and be retail-oriented, with a passion for luxury products.

Qualifications

• Experience in a sales role is required.
• Retail oriented & luxury oriented in line with brand's directive.
• Able to work retail hours.

Responsibilities

• Achieve personal sales targets as set by the Brand/Retail Manager.
• Provide accurate skin consultations to every client.
• Ensure the counter reflects current merchandising guidelines.

Skills

Sales experience

Customer service

Teamwork

Retail knowledge

Job description

You are the Guerlain Ambassador. You are to achieve set sales targets while promoting the brand image and providing the highest standard of service to customers. As a member of the Guerlain team, she/he represents the brand values towards the customers and peers at all times.

RESPONSIBILITIES:

• Sales and Customer Service
• To achieve personal sales target, sales per transaction and units per transaction set by the Brand/Retail Manager.
• To consciously maximize sales by link and cross selling.
• Maintain and establish good customer relations with a sincere greeting to your Client promptly and politely at all times. “Welcome to Guerlain”
• Provide accurate skin Consultation to every Client.
• Demonstrate products based on Dare to Be technics and Client’s needs.
• Propose and provide custom-fit Service and Consultation as per Dare to Be guidelines.
• Education: Attend every education session for product novelty and retail excellence knowledge to help translate into sales and services.
• To share the knowledge with fellow team members if they are not able attend.
• To ensure BCs check and carry out all duties listed on counter checklist before store opening.
• To ensure counter reflects at all times the current merchandising guidelines
• Maintain highest hygiene standards at all times by cleaning counters, testers and displays regularly.
• Ensure availability of testers, printed materials and counter supplies at all times - giving feedback to retail team promptly.
• Personal Grooming: To be in institutional uniform in accordance to guidelines. Always portraying the highest standards of Guerlain Image at all times. Only Guerlain’s products are allowed to be used during working hours.
• Teamwork: To undertake specific and complete tasks as given by the Counter/Retail/Sales Manager. To work closely with Retail Manager and/ or Sales Manager if the counter does not have a Counter Manager. To communicate and support all team members to achieve set objectives.

QUALITIES

• Retail oriented & luxury oriented, in line with brand's directive
• Team Player
• Self-confident, liking contact with people and at ease to approach customers
• Able to work retail hours

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Your application will include the following questions:

• Do you have experience in a sales role?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Beauty Consultant?

LUXASIA is the leading & largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for over 100 luxury brands, including Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the LVMH Group, Revlon (for Elizabeth Arden), and Puig. The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 3000 talents across a growing footprint of 15 markets.