BDC Agent

Mills Automotive Group; Kampung Hungab; On-site; MYR 30,000 - 45,000; Full time

Job summary

A reputable automotive dealership in Malaysia is seeking a motivated BDC Agent to manage customer interactions, set appointments, and provide excellent service. Ideal candidates will have strong communication skills, a friendly demeanor, and the ability to multitask. Competitive pay, performance bonuses, and health insurance options are offered, along with opportunities for advancement.

Benefits

Competitive pay with performance bonuses

Paid training and ongoing support

Health, dental, and vision insurance options

Opportunities for advancement

Qualifications

• Previous experience in customer service, sales, or automotive BDC is preferred (but not required).
• Ability to stay organized in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls, emails, and online inquiries from prospective customers.
• Schedule and confirm appointments for the sales team.
• Maintain accurate customer records in the CRM system.

Skills

Excellent communication and phone skills

Friendly and energetic personality

Multitasking ability

Basic computer and typing skills

Job description

BDC Agent – Crossroads Chevrolet (Beckley, WV)

Mount Hope, WV

Full‑Time Position

About Us

Crossroads Chevrolet is a locally trusted dealership in Beckley, WV, committed to providing outstanding customer service and a top‑tier automotive buying experience. We’re growing our Business Development Center (BDC) team and are looking for a motivated, customer‑focused individual to join us!

Position Overview

As a BDC Agent, your primary responsibility is to communicate with potential customers—via phone, email, and text—to set quality appointments for our sales team. You’ll be the first point of contact for many of our customers, helping to create a positive impression of our dealership and ensuring a smooth transition to our sales department.

Key Responsibilities

• Handle inbound and outbound calls, emails, and online inquiries from prospective customers
• Schedule and confirm appointments for the sales team
• Follow up with customers who have shown interest in vehicles or requested information
• Maintain accurate customer records in the CRM system
• Work closely with the sales and management teams to meet appointment and conversion goals
• Deliver excellent customer service and represent Crossroads Chevrolet with professionalism

Qualifications

• Excellent communication and phone skills
• Friendly, energetic, and self‑motivated personality
• Ability to multitask and stay organized in a fast‑paced environment
• Basic computer and typing skills; CRM experience is a plus
• Previous experience in customer service, sales, or automotive BDC is preferred (but not required)

What We Offer

• Competitive pay with performance bonuses
• Full‑time, stable schedule
• Paid training and ongoing support
• Health, dental, and vision insurance options
• Opportunities for advancement within the dealership

Schedule

Full‑time (Monday–Saturday with a rotating day off)

How To Apply

Apply online.

191 Crossroads Drive, Beckley, WV 25801,

or send your resume and contact information to [e-mail]