Barista (Lobby Lounge)

CROWNE PLAZA KLCC; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A well-known hotel in Kuala Lumpur is seeking an attentive team member to greet guests and take food and beverage orders. The ideal candidate should have basic service skills and a knowledge of coffee. Responsibilities include preparing drinks, monitoring orders, and ensuring guest satisfaction. This role is essential for maintaining service quality and requires effective communication with team members and guests.

Qualifications

• Must be at the minimum age to serve alcohol in line with local legislative requirements.
• Experience with general knowledge of restaurant operations is preferred.

Responsibilities

• Greet and welcome all guests and take beverage and food orders.
• Prepare and serve beverages and food according to standards.
• Monitor guest behavior and alcohol consumption.
• Clear and clean tables in a prompt and efficient manner.

Skills

Basic reading and writing skills

Food service experience

Basic coffee knowledge

Job description

Responsibilities

• Greet and welcome all guests and take beverage and food orders in a prompt and professional manner.
• Be attentive to guests’ needs.
• Prepare and serve beverages such as drip coffee, espresso-based drinks, tea and other specialty drinks.
• Prepare food for service to guests and present food according to established health and presentation standards.
• Monitor guest behavior and alcohol consumption to determine when service should cease; notify management of incidents and check identification when age is questionable.
• Clear and clean tables in a prompt and efficient manner and wipe down tables, chairs, walls, windows, mirrors and floors as necessary.
• Track and order inventory for café and beverage supplies such as coffee beans, milk, napkins and cups.
• Perform department/outlet opening or closing duties; maintain espresso machines, grinders, coffee machines and other equipment by cleaning, troubleshooting and scheduling repairs.
• Follow hotel safety protocols and procedures at all times. Report any safety/service incidents immediately to the Supervisor or Manager on duty.
• Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction.
• Work as a team and communicate and co‑ordinate with other departments to ensure excellent quality and service.
• May receive guest payments and process transactions as outlined in the cash and charge procedures.
• May assist with other duties as assigned.

Accountability

• Completion of daily operational tasks.
• Key metrics – as defined by the hotel.

Qualifications

• Basic reading and writing skills.
• Food service experience with general knowledge of restaurant operations preferred.
• Basic coffee knowledge (e.g., how to prepare common coffee beverages); advanced knowledge (roasting, grinding, sourcing, flavor differences) can be helpful.
• Must be at the minimum age to serve alcohol in line with local legislative requirements.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.