Barista - Ipoh Bond Square

Zuspresso (M) Sdn Bhd; Ipoh; On-site; MYR 28,000 - 45,000; Full time

Job summary

Zuspresso (M) Sdn Bhd in Ipoh, Malaysia is seeking a dedicated Barista to deliver exceptional customer experiences at ZUS Signature, our premium concept café. You will showcase coffee knowledge, serve high-quality beverages, and contribute to a welcoming atmosphere for sophisticated customers.

The role requires strong customer service, latte art skills, and the ability to work calmly under pressure while learning about the brand's coffee journey.

Qualifications

• Minimum 2 doses of vaccination.
• Proven experience as a Coffee Barista with strong customer service.
• Able to stay calm under pressure and handle issues.
• Excellent English and Bahasa Malaysia communication.

Responsibilities

• Lead customer engagement activities and share product knowledge.
• Maintain quality control in coffee preparation and presentation.
• Mentor and train other baristas.
• Address and resolve customer issues swiftly.
• Suggest improvements to coffee preparation processes and service flow.

Skills

Customer service

Barista skills

English proficiency

Bahasa Malaysia proficiency

Calm under pressure

Education

Secondary School/SPM certificate

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

"ZUS Signature" is ZUS COFFEE's premium concept café targeting sophisticated customers. We aim to provide exceptional customer service, extensive coffee knowledge and a comfortable atmosphere for our customers.

Responsibilities:

Customer Engagement Initiatives: Authority to lead customer engagement activities, including gathering feedback, offering product recommendations, and sharing insights about ZUS Coffee’s products and the coffee journey.

Quality Control: Authority to ensure consistency and excellence in the preparation of all coffee beverages, maintaining high standards in presentation, flavor, and overall product quality.

Training & Mentorship: Authority to mentor and train other baristas, sharing knowledge, demonstrating advanced techniques (e.g., latte art), and ensuring the team upholds ZUS Coffee’s service and quality standards.

Problem-Solving: Authority to address and resolve customer issues related to service or products, ensuring swift and effective solutions that enhance customer satisfaction.

Process Improvement: Authority to suggest and implement improvements in coffee preparation processes, service flow, or customer interactions that align with the brand’s mission and values.

Requirements :

Vaccinated with at least 2 doses

Proven experience as a Coffee Barista, with a strong track record of excellent customer service

Ability to remain calm under pressure and resolve customer issues effectively

Candidate must possess at least a Secondary School/SPM certificate in any field

Good command of both written and spoken English and Bahasa Malaysia

Good interpersonal skills, energetic and willing to learn new knowledge

A positive, outgoing attitude and a willingness to go the extra mile to ensure customer satisfaction.