Barista

Mesra Retail & Cafe; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading coffee shop in Kuala Lumpur is looking for a Barista to serve customers with an exceptional experience. The role involves preparing and serving beverages, assisting with food preparations, and managing customer interactions. Ideal candidates should have 1-2 years in food and beverage service, possess strong customer service skills, and flexibility to adapt to various situations. A comprehensive benefits package is offered, including a competitive salary and medical benefits.

Benefits

Basic salary up to RM 2100 ++

Annual Leave

EPF, EIS and Socso

Comprehensive Medical Benefits for Employees & Dependents

Dental and Optical

Insurance Coverage & Maternity Coverage

Travelling and Meals Allowance

Performance Bonus

Career Development

Qualifications

• 1-2 years related experience preferably in F&B preparation and customer service.
• Knowledge in Food Hygiene Regulations is an added advantage.
• Ability to engage and connect with customers.

Responsibilities

• Prepare and serve hot or cold beverages according to customer’s order.
• Serve prepared foods including pastries, ice cream, and desserts.
• Operate cash registers and issue receipts to customers.

Skills

Customer service

Food and Beverage preparation

Knowledge of Food Hygiene Regulations

Teamwork

Flexibility

Education

SPM

Job description

• As a Barista, you are responsible for serving customers in a friendly, timely, and efficient manner to deliver an excellent customer experience.
• A Barista will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards.

Vital skills for this role include:

• 1-2 years related experience preferably in F&B preparation and customer service.
• Knowledge in Food Hygiene Regulations is added advantage.
• Connecting & engaging with customers.
• Flexibility to respond to a range of different work situations.
• Ability to work on your own or in teams.

Requirement

Job Summary:

• As a Barista, you are responsible for serving customers in a friendly, timely, and efficient manner to deliver an excellent customer experience.
• A Barista will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards.

Vital skills for this role include:

• Minimum education qualification: SPM
• 1-2 years related experience preferably in F&B preparation and customer service.
• Knowledge in Food Hygiene Regulations is added advantage.
• Connecting & engaging with customers.
• Maintain a clean & organize environment.
• Upselling on food, beverage & merchandise
• Provide quality beverage & food products.
• Flexibility to respond to a range of different work situations.
• Ability to work on your own or in teams.

Responsibility

You will play a part in:

• Prepare or serve hot or cold beverages, according to customer’s order.
• Serve prepared foods which is inclusive of but not limited to pastries, ice cream, desserts.
• Operate till drawers or cash registers and issue receipt to customers.
• Manage multi payments platform and process returns or refunds when necessary.
• Assist in stock arrangement and product merchandising.
• Ensure counter area is clean and perform dish and utensils cleaning.
• Manage customers in a friendly, timely, and efficient manner.
• Ensure knowledge of F&B menu which is inclusive of product, promotion, and pricing.
• Ensure menu offerings are ready and well prepared.
• Follow correct reporting procedures if faced with issues or customer complaint.
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner.
• Practice grooming standards including uniform dress code, cleanliness, and personal hygiene.
• To assist and adhere to the cash management procedures set by the company.

Benefits

Perks & Benefits:

• Basic salary up to RM 2100 ++
• Annual Leave
• EPF, EIS and Socso
• Comprehensive Medical Benefits for Employees & Dependents
• Dental and Optical
• Insurance Coverage & Maternity Coverage
• Travelling and Meals Allowance - If needed
• Performance Bonus
• Career Development