Banquet & Event Manager

ibis, ibis Styles, ibis budget; Kota Bharu; On-site; MYR 48,000 - 60,000; Full time

Job summary

A reputable hotel chain in Kota Bharu, Malaysia is seeking an experienced Events Manager to oversee daily banquet operations and drive events sales through market analysis. The ideal candidate should have a diploma in Hospitality Management and a minimum of 3 years experience in events, focusing on customer relationship building and event execution. This role provides an opportunity to develop skills within a supportive environment and impact the hotel’s overall profitability.

Qualifications

• Minimum 3 years of experience in group, catering, and conference sales.
• 1 year of experience in a similar capacity with a proven track record.

Responsibilities

• Organize, plan, and direct daily banquet event operations.
• Develop the hotel's events business through market analysis.
• Promote and pitch sales to potential clients.

Skills

Strong leadership

Interpersonal skills

Good communication skills

Customer service oriented

Ability to work under pressure

Team player

Motivator

Education

Diploma in Tourism / Hospitality Management / Food & Beverage / Events Management

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Job Description

This position is responsible for the organization, planning and directing of overall daily banquet event operation and administration of the department and be responsible and accountable for its profitability and revenue generation.

Also responsible for developing the hotel’s events business by analyzing the market demographics, proposing solutions and strategies to drive events sales and revenue. The Events Manager must also be resourceful in promoting and pitching sales to potential clients through various channels while maintaining a good customer base and clientele relationship. He/she will plan and execute each event while ensuring the best return value for the hotel.

Qualifications

• Diploma in Tourism / Hospitality Management / Food & Beverage / Events Management
• Minimum 3 years of experience in group, catering and conference sales or 1 year of experience in a similar capacity with proven track record

Competencies

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work well in stressful & high‑pressure situations
• A team player & builder
• A motivator & self‑starter
• Well‑presented and professionally groomed at all times