BANQUET ASSISTANT - (FOOD & BEVERAGE)

Sunway Berhad; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading entertainment company in Malaysia is hiring for a position that involves guest service and event management at Sunway Lost World Water Park in Ipoh, Perak. The ideal candidate should have a diploma in Hospitality & Tourism and at least one year of experience in managing banquet events. Excellent communication skills in English and Bahasa Malaysia are crucial, and candidates should be organized and detail-oriented for optimal performance. A strong teamwork spirit is also essential to succeed in this vibrant role.

Benefits

Outpatient medical treatment

Inpatient hospital coverage

Annual bonus + Increment

Free entrance tickets based on service

Free meal package

Qualifications

• Minimum 1 year experience in assisting or managing banquet events.
• Energetic, dynamic, and proficient in writing and communicating in English and Bahasa Malaysia.
• Ability to perform tasks requiring physical effort.

Responsibilities

• Greet guests with professionalism and courtesy.
• Prepare buffets, stations, and service areas before events.
• Support banquet captains and supervisors during event execution.

Skills

Communication in English

Interpersonal skills

Detail-oriented

Organized

Ability to work under minimal supervision

Education

Diploma/Certificate in Hospitality & Tourism

Job description

DO YOU HAVE WHAT IT TAKES TO BE OUR THEME PARK HERO?

We are always on the lookout for confident and enthusiastic individuals to be the heroes of Sunway Lost World Water Park. If you fit the descriptions, we promise you an exciting and colourful career opportunity with good remunerations and developmental growth. Join us in creating history while preserving our core values of Integrity, Humility, Excellence and togetherness.

HOW THIS CAREER WILL BENEFIT YOU?

• You will have the opportunity to climb the corporate ladder to a managerial role in the future.
• Rewards and recognition: Long Service Award and Best Employee Award.
• Additional Benefits: Trainings and certification by company, staff gatherings, free staff entry for self and immediate family members.

KEY RESPONSIBILITIES:

Event Setup

• Arrange tables, chairs, linens, cutlery, and glassware according to event layout.
• Ensure all setup meets event specifications and Theme Park and Hotel standards.
• Prepare buffets, stations, and service areas before event start.

Guest Service

• Greet guests with professionalism and courtesy.
• Serve food and beverages during events following proper service sequence.
• Refill water, clear plates, and attend to guest needs promptly.
• Assist with special requests in a polite and efficient manner.

Event Operations

• Support banquet captains and supervisors during event execution.
• Follow instructions on timing, service style, and event flow.
• Maintain cleanliness of service areas throughout the event.

Event Breakdown

• Clear tables, remove linens, and reset equipment after the event.
• Return all equipment to the correct storage area.
• Ensure the banquet venue is clean, tidy, and ready for the next event.

Teamwork & Communication

• Work closely with colleagues, kitchen team, and supervisors for smooth operations.
• Report any issues, shortages, or challenges immediately to the leader.
• Maintain positive communication and cooperation with all departments.

Standards & Safety

• Follow hygiene, grooming, and uniform standards at all times.
• Adhere to food safety guidelines and safe handling procedures.
• Comply with all hotel policies, SOPs, and safety regulations.

WHO ARE WE LOOKING FOR?

• Minimum Diploma/Certificate in Hospitality & Tourism, Hotel Management or equivalent.
• Minimum 1 year experience in assisting or managing banquet events.
• Energetic, dynamic, and proficient in writing and communicating in English and Bahasa Malaysia. Competence in vernacular languages such as Mandarin and Tamil would be an added advantage.
• Organized and detail-oriented.
• Possess a good interpersonal skill while interacting with guests, patrons, and employees.
• Able to work under a minimal supervision and able to produce maximum productivity.
• Ability to stand for extended periods and perform tasks requiring physical effort.
• Candidate must be willing to work during weekends and public holidays to support the operational needs as and when required.
• Applicants must be willing to work at SUNWAY LOST WORLD WATER PARK, SUNWAY CITY, IPOH, PERAK.

WHAT CAN YOU EXPECT IF YOU WERE TO JOIN US?

• Attractive salary package including well‑thought‑out benefits such as outpatient medical treatment, inpatient hospital coverage, optical and dental support.
• 5-day work week.
• Annual bonus + Annual Increment.
• Free Lost World of Tambun entrance tickets based on years of service.
• Well‑fed tummy from our free meal package.

If you think you have what it takes to be our next theme park hero, wait not further and send in your resume.

We greatly appreciate all applicants for their keen interest to be part of Sunwayians; however only shortlisted candidates will be contacted.

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