Banking Customer Support Specialist - Flexible Shifts

MyValiant; Kuala Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A financial service provider in Kuala Selangor seeks a Customer Support Specialist to provide multi-channel support, assist customers with mobile applications, and maintain service standards. Candidates should have 1-2 years of experience in a Contact Centre role within financial institutions, hold a Diploma or higher, and be skilled in Microsoft and Google tools. The role requires flexibility in shifts and a strong customer-focused approach, ensuring quality service in a dynamic environment.

Qualifications

• 1-2 years of experience in a Contact Centre or Customer Service role within financial institutions.
• Experience with live chat and digital servicing platforms is an added advantage.
• Open to flexible shift work, including weekends and public holidays.

Responsibilities

• Provide real-time customer support across multiple channels.
• Assist customers using the Bank’s mobile application.
• Collaborate with CS Operations and Subject Matter Experts.
• Report risks and security concerns.

Skills

Customer focus

Problem-solving

Detail-oriented

Communication skills

Ability to manage enquiries

Education

Diploma or higher in any field

Tools

Microsoft Office (Excel, PowerPoint, Word)

Google Workspace (Docs, Sheets, Slides)

Job description

A financial service provider in Kuala Selangor seeks a Customer Support Specialist to provide multi-channel support, assist customers with mobile applications, and maintain service standards. Candidates should have 1-2 years of experience in a Contact Centre role within financial institutions, hold a Diploma or higher, and be skilled in Microsoft and Google tools. The role requires flexibility in shifts and a strong customer-focused approach, ensuring quality service in a dynamic environment.