Banking Customer Service Officer @ KLCC up to RM4500 (Fresh Grad/Exp)

Private Advertiser; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services firm in Kuala Lumpur is seeking a Banking Customer Service Officer to provide personalized phone service to customers. Responsibilities include resolving inquiries, educating customers on products, and maintaining a customer-focused approach. The ideal candidate should possess strong communication skills and be able to work in a fast-paced environment. Fresh graduates are encouraged to apply, with a competitive remuneration package including bonuses and allowances.

Benefits

Quarterly KPI Incentives

Medical & Insurance coverage

Performance Bonus and Salary Review

21 days annual leave

14 days medical leave

Qualifications

• Strong customer service mindset with good communication skills.
• Ability to communicate effectively in English, additional Mandarin is preferred.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Identify and resolve customer inquiries/issues accurately.
• Educate customers about the Bank’s products and services.
• Complete documentation to manage customer complaints and issues.

Skills

Customer service mindset

Strong communication skills

Problem-solving skills

Team player

Attention to detail

Education

SPM / STPM / certificate holders

Diploma with at least 2 years of experience

Fresh Degree holder

Job description

Banking Customer Service Officer @ KLCC up to RM4500 (Fresh Grad/Exp)

Ensure highest standard of service delivery on personalized phone services to Singapore customers. Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Key Responsibilities

• Identify and resolve customer inquiries/issues accurately.
• Educate the customer about the Bank’s products and services and direct them toward available resources for self-help.
• Complete accurately the necessary documentation to manage customer complaints, issues and subsequent solutions.
• Maintain up-to-date knowledge by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.

Key Requirements

• SPM / STPM / certificate holders with at least 5 years of work experience, Diploma with at least 2 years of work experience and Fresh Degree holder are welcome.
• Strong customer service mindset with good communication and excellent problem solving skill.
• Resourceful, proactive, attentive to details and a good team player.
• Possess good communication skills (verbal and written English); additional Mandarin verbal ability is preferred to effectively communicate with Mandarin-speaking clients.
• Ability to work in a fast-paced, team-oriented environment.
• Ability to work on a 24/7 day shift with staggered hours including weekends and Public Holidays.

Shift and Training Details

• Earliest shift start at 6am, latest shift end by 3am (Latest shift is ONLY assigned to Senior Officer normal 1 month in every 3-4 months).
• Subjected to rotational shift between 9.5 and 8.5 hours (based on business requirement).
• 9.5 hours per shift including 1 hour break (additional 0.5 hours comfort break). Rest 2 days (Off day may be split).
• 1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance.

Remuneration Package

• Basic up to RM4,000 depends on experience | Fresh Degree is RM3,200 basic.
• RM350 Fixed Shift Allowance | Up to RM900 per month if night shift.
• One time RM500 Bonus upon confirmation.
• RM300 Bilingual Language Allowance (Eng + Man).
• Quarterly KPI Incentives up to RM2,000.
• 21 days annual leave.
• 14 day medical leave.
• Medical & Insurance coverage (including Immediate Family).
• Dental & Optical RM400 per annum.
• OT claimable upon approval.
• Double Pay on Public Holiday.
• Performance Bonus and Salary Review on March.