Banking Customer Experience & Branch Growth Specialist

AFFIN Group; Ayer Hitam; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading banking institution in Ayer Hitam seeks a dedicated Frontline Service Officer. The role involves providing exceptional customer service, managing cash transactions, and adhering to internal policies and regulatory requirements. Ideal candidates will uphold a professional approach to customer interactions and support branch operations while contributing to the growth of banking products. This position offers a dynamic work environment with opportunities for personal development.

Qualifications

• Experience in customer service roles, preferably in banking.
• Ability to manage customer complaints effectively.
• Familiarity with regulatory requirements in banking.

Responsibilities

• Provide frontline service to customers.
• Ensure efficient customer service to meet SLA.
• Perform daily branch activities according to policies.
• Manage and undertake ad-hoc assignments from Management.

Skills

Customer service

Attention to detail

Fraud prevention

Cash handling

Resource management

Job description

A leading banking institution in Ayer Hitam seeks a dedicated Frontline Service Officer. The role involves providing exceptional customer service, managing cash transactions, and adhering to internal policies and regulatory requirements. Ideal candidates will uphold a professional approach to customer interactions and support branch operations while contributing to the growth of banking products. This position offers a dynamic work environment with opportunities for personal development.