Banking Channel Ops Team Lead – ATM Claims

Agensi Pekerjaan Adecco Personnel Sdn Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading recruitment agency seeks a Team Lead for their Channel Operations Centre in Kuala Lumpur. In this role, you will manage the operations of a unit handling customer claims from self-service machines like ATMs and CDMs. Responsibilities include overseeing daily activities, ensuring service agreements are met, staff management, and communication with stakeholders. The candidate should possess a Bachelor's degree and ideally have 6 to 10 years of experience in financial operations, alongside strong supervisory skills and proficiency in MS Office.

Qualifications

• Minimum of 6 to 10 years of experience in financial institutions operations.
• Proven team supervisory and management experience is advantageous.
• Proficient in MS Office applications.

Responsibilities

• Manage daily operational activities to ensure claims are processed within defined service level agreements.
• Review daily claims volume and allocate manpower effectively to meet operational demands.
• Serve as the escalation point for process breaks and abnormalities.

Skills

Team supervisory experience

MS Office proficiency

Effective communication skills

Self Service Terminal knowledge

Education

Bachelor's degree in a relevant field

Job description

A leading recruitment agency seeks a Team Lead for their Channel Operations Centre in Kuala Lumpur. In this role, you will manage the operations of a unit handling customer claims from self-service machines like ATMs and CDMs. Responsibilities include overseeing daily activities, ensuring service agreements are met, staff management, and communication with stakeholders. The candidate should possess a Bachelor's degree and ideally have 6 to 10 years of experience in financial operations, alongside strong supervisory skills and proficiency in MS Office.