Bank Customer Service Exec [Fresh Grad|

Private Advertiser; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A private recruitment agency is seeking customer service representatives in Kuala Lumpur, Malaysia. Responsibilities include handling customer inquiries related to banking services via phone and ensuring high service standards. Suitable candidates include SPM holders with significant working experience or fresh degree holders. The position offers a salary up to RM4,500, shift allowances, and various benefits including medical coverage and performance bonuses.

Benefits

Medical & Insurance coverage

Transport Allowance

Performance Bonus

Quarterly KPI Incentives

14 days Medical Leave

Qualifications

• Handle customer inquiries & complaints regarding banking services via phone.
• Ensure delivery of personalized phone services to customers.
• Resolve problems, fulfill requests, and maintain database.

Skills

Fluent in spoken English

Able to read & write in English

Mandarin (added advantage)

Education

SPM holder with 5 years full time experience

Diploma holder with 2 years full time experience

Fresh Degree holders

Job description

Handle SG customer inquiries & complaints regarding banking services and products via phone call.

Ensure highest standard of service delivery on personalized phone services to customers.

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintain database.

Requirements:

Fluent in spoken English and able to read & write in English. Mandarin is an added advantage to support Mandarin speaking customer.

SPM holder with 5 years full time working experience, Diploma holder with 2 years full time working experience, Fresh Degree holders are welcome.

Additional Info:

Earliest shift start at 6am. Latest shift end by 3am (For Senior Officer only)
Junior officer/ Fresh entry's latest shift will normally start at noon/end by 12am.

9.5 hours per shift including 1 hour meal break and 0.5 hours comfort break.
Rest 2 days mostly combined (may be split too)

Location: Walking Distance from Ampang Park station

1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance

Basic is up to RM4,500 | RM3,200 - RM3,500 (Fresh Degree Holder)

RM350 Shift Allowance/ up to RM900 if night shift (per month)

RM25 per day → Transport Allowance (start anytime before 7am / end after 12am)

Quarterly KPI Incentives (up to RM2,000) - attendance, ATH, etc.

RM500 Bonus upon confirmation (One time off)

14 days Medical Leave

Medical & Insurance coverage (including Immediate Family)

Dental & Optical RM400 per annum

OT is claimable upon approval

Double Pay on Public Holiday

Performance Bonus and Salary Review in March