Backend Operations - Onboarding Executive

Pine Labs Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading fintech company in Kuala Lumpur is seeking a Backend Onboarding Executive to verify merchant documents and ensure compliance with regulatory standards. The ideal candidate is detail-oriented, a fast learner, and can work independently while also being a team player. This role is crucial for maintaining the integrity of the onboarding process and supporting the activation of services.

Qualifications

• Proficiency in English, with Mandarin and Malay being advantageous.
• Ability to work independently and complete tasks proactively.

Responsibilities

• Review and verify contracts to ensure compliance.
• Ensure accuracy and completeness of merchant onboarding submissions.
• Support senior team members with daily tasks during high-volume periods.
• Guide internal teams on compliance procedures.

Skills

English (written and verbal)

Detail oriented

Team player

Job description

We at Pine Labs are looking for those who share our core belief - “Every Day is Game day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.

Role Purpose

The Backend Onboarding Executive will be responsible for verifying merchant documents uploaded to the system, ensuring compliance with internal and regulatory standards. This role is critical to maintaining the integrity of our merchant onboarding process and supporting smooth activation of services.

Responsibilities we entrust you with

• Review and verify contracts submitted by the sales team to ensure compliance with company regulations, standards, and operational guidelines.
• Ensure all merchant onboarding submissions are accurate and complete, with correct information set up prior to the merchant going live.
• Support senior team members with daily tasks and operational duties during high-volume periods or when required.
• Serve as a point of contact for internal teams, providing guidance on compliance procedures and operational requirements when necessary.

What matters in this role

• Good command of English (written and verbal). Mandarin and Malay would be an added advantage.
• Detail oriented, fast learner, and able to work independently. Proactive in completing tasks.
• Team player with high integrity.

What we Value in Our people

• You take the shot: You Decide Fast and You Deliver Right
• You are the CEO of what you do: you show ownership and make things happen
• You own tomorrow: by building solutions for the clients and doing the right thing
• You sign your work like an artist: You seek to learn and take pride in the work you do

About Pine Labs Malaysia

Pine Labs is a leading merchant commerce omnichannel platform across India, Southeast Asia, and UAE. Our deep technology is designed to empower businesses and fuel their entrepreneurial spirit. We build and host a roster of fintech products, from digital payments to loyalty solutions. To learn more, please visit https://www.pinelabs.my/