Back Office Executive (Mandarin Speaker)

CXM Direct LLC; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A financial services company in Kuala Lumpur is looking for an experienced business analyst to evaluate processes and improve operational efficiency in a backup office setting. The ideal candidate has a bachelor’s degree in business and at least five years of experience in business analysis, preferably in a stockbroking environment. Strong analytical skills and attention to detail are essential for this role.

Qualifications

• Minimum 5 years of experience in business analysis or related field.
• Experience in stockbroking business IT or back office operations is a significant advantage.

Responsibilities

• Evaluate business processes and develop solutions.
• Coordinate with risk department on trading issues.
• Communicate with team leaders and sales for specific IB requests.
• Liaise with technology providers on disputes.
• Manage internal ticketing for department feedback.
• Perform KYC validation and manage client relationships.

Skills

Analytical thinking

Attention to detail

Technical skills

Time management

Education

Bachelor’s degree in business or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Responsibilities

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Coordinate with risk dept on leverage changing request, or any escalated trading issues
• Communicate with TL and sales on regular basis to perform specific IB request or re-organizing network structure
• Liaising with technology provider on any complex situation dispute
• Cross checking with PSP on funding issues
• Managing internal ticketing on any feedback or issues arise within the dept
• Performing financial checks on any transaction or transfer within the system
• Collecting appropriate information of any complaint on technical perspective
• Performing KYC validation and responsible for opening, amending, reviewing and exiting clients according to established policies and procedures.
• Contributing continuous improvement to enhance the operational efficiency and effectiveness of fraud operation processes.

Requirements

• A bachelor’s degree in business or related field.
• A minimum of 5 years of experience in business analysis or a related field in Brokerage Backoffice.
• Exceptional analytical and conceptual thinking skills.
• Advanced technical skills.
• Great attention to minute details, meticulously excellent to numbers and procedures.
• Fundamentally analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• Experience in a stock-broking business, in either IT or back office operations would be a significant advantage